Mercedes Factory - Quality at its best

Webinar on Accelerating "Real" Process Improvements

Due to changes in market conditions, it is significant that organizations review all aspects of their business and implement process improvement to minimize waste. Traditionally, the process improvement effort is a challenging and lengthy process. However, given tough economic times, it is appropriate to consider the organizational factors before starting such an effort in order to maximize your chances of success. In this webinar, we will focus on the organizational parameters that play a critical role in the success or failure of an organization, and will also highlight how this can help you accelerate your process improvement effort.

Presenter: Raj Sharma
Ph. D, Six Sigma

Raj Sharma has over 12 years combined experience in Process Engineering and Management, Project Management, Quality Management, Process Automation, Workflow, Test and Evaluation Management, and Training Development, Delivery and Facilitation. He has expertise working in Model-Based Process Improvement using the Software Engineering Institute’s (SEI) Capability Maturity Model Integration (CMMI®) and Six Sigma. Raj also has extensive experience as a CMMI® Consultant providing/developing training and coaching related to Process Improvement, CMMI®, and readiness reviews. Raj has taught graduate and undergraduate courses in the areas of Business Management, Healthcare Management and Administration, Computer Information Management, and Nutrition Management. His professional experience also includes- Justice Information Exchange Model (JIEM), workflow, and metrics.



Title: Accelerating "Real" Process Improvements

Date: Wednesday, September 23, 2009

Time: 11:00 AM - 12:00 PM CDT

After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista

Macintosh®-based attendees
Required: Mac OS® X 10.4 (Tiger®) or newer

Space is limited.
Reserve your Webinar seat now at:
https://www2.gotomeeting.com/register/934468194

Webinar on The Survivability Analysis Framework

Date: Thursday October 1, 2009
Time: 1:00 PM - 2:00 PM EDT
Cost: Complimentary


Complexity and change pervade today's organizations. With the increase in net-centric operations, technology plays an increasing role in normal operations and crises response. Few techniques can address the analysis of this mixture of people, processes, and technology that must interact effectively for mission success. Each component can be managed independently resulting in unexpected impacts as uncoordinated changes are implemented.

The Survivability Analysis Framework (SAF), an analysis approach developed by the SEI, prescribes a sequence of steps to assemble an operational view of these components that can be evaluated for operational response to change.

This webinar will introduce attendees to the analysis framework and how it has been applied by DoD to analyze operational survivability and information assurance as interoperability increases.

Dr. Carol Woody is a senior member of the CERT technical staff. She has more than 25 years of experience in software development and project management leading acquisitions and implementations in industry and government.  Dr. Woody leads the Survivability Analysis Team in the Networked Systems Survivability Program. Her current research is focused on software assurance and approaches to software design that improve operational security. She has led five pilot projects successfully applying SAF to a range of complex government operational environments.




After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista

Macintosh®-based attendees
Required: Mac OS® X 10.4 (Tiger®) or newer

Space is limited.
Reserve your Webinar seat now at:
https://www1.gotomeeting.com/register/684310344

Webinar on Determining "Appropriate" CMMI Metrics

The SEI CMMI-DEV® offers an excellent framework and reference for developing better organizational processes and associated metrics. This webinar will help to train attendees to:

Understand the rationale of CMMI® and metrics in managing projects.

Understand how to determine appropriate CMMI® related metrics for project management.

Learn the application of metrics to improve management and support processes to projects.

Become familiar with ways to expand and improve processes and metrics for continuous improvement.

 

Title: Determining "Appropriate" CMMI Metrics

 Date:  Wednesday, September 9, 2009

 Time:  11:00 AM - 12:00 PM CDT

 

After registering you will receive a confirmation email containing information about joining the Webinar.

 

 

System Requirements
 
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista

Macintosh®-based attendees
Required: Mac OS® X 10.4 (Tiger®) or newer

 
Space is limited.
Reserve your Webinar seat now at:
https://www2.gotomeeting.com/register/639904171

CMMI level 5 IT company

Quality Engineer - Joke

An Interesting Story - Customer is King

Never underestimate your Clients' Complaint, no matter how funny it might seem!

This is a real story that happened between the customer of General Motors and its Customer-Care Executive. Pls read on.....

A complaint was received by the Pontiac Division of General Motors:

'This is the second time I have written to you, and I don't blame you
for not answering me, because I sounded crazy, but it is a fact that
we have a tradition in our family of Ice-Cream for dessert after
dinner each night, but the kind of ice cream varies so, every night,
after we've eaten, the whole family votes on which kind of ice cream we
should have
and I drive down to the store to get it. It's also a fact that I
recently purchased a new Pontiac and since then
my trips to the store have created a problem.....

You see, every time I buy a vanilla ice-cream, when I start back from
the store my car won't start. If I get any other kind of ice cream,
the car starts just fine. I want you to know I'm serious about this
question, no matter how silly it sounds "What is there about a Pontiac
that makes it not start when I get vanilla ice cream, and easy to
start whenever I get any other kind?" The Pontiac President was
understandably skeptical about the letter, but sent an Engineer to check
it out anyway.

The latter was surprised to be greeted by a successful, obviously well
educated man in a fine neighborhood. He had arranged to meet the man
just after dinner time, so the two hopped into the car and drove to
the ice cream store. It was vanilla ice cream that night and, sure
enough, after they came back to the car, it wouldn't start.

The Engineer returned for three more nights.
The first night, they got chocolate. The car started.
The second night, he got strawberry. The car started.
The third night he ordered vanilla. The car failed to start.

Now the engineer, being a logical man, refused to believe that
this man's car was allergic to vanilla ice cream. He arranged,
therefore, to continue his visits for as long as it took to solve the
problem. And toward this end he began to take notes: He jotted down
all sorts of data:
time of day,
type of gas uses,
time to drive back and forth etc.

In a short time, he had a clue: the man took less time to buy
vanilla than any other flavor. Why? The answer was in the layout of
the store.
Vanilla, being the most popular flavor, was in a separate case at the
front of the store for quick pickup. All the other flavors were kept
in the back of the store at a different counter where
it took considerably longer to check out the flavor.

Now, the question for the Engineer was why the car wouldn't start
when it took less time. Eureka - Time was now the problem - not the
vanilla ice cream!!!! The engineer quickly
came up with the answer: "vapor lock".

It was happening every night; but the extra time taken to get the
other flavors allowed the engine to cool down sufficiently to start.
When the man got vanilla, the engine was still
too hot for the vapor lock to dissipate.

Even crazy looking problems are sometimes real and all problems
seem to be simple only when we find the solution, with cool thinking.

Don't just say it is " IMPOSSIBLE" without putting a sincere effort.... Observe the word "IMPOSSIBLE" carefully... Looking closer you will see, "I'M POSSIBLE"...

What really matters is your attitude and your perception !

SEIR - Software Engineering Information Repository

SEIR is one of the best knowledge sharing sites I have ever seen as far as the domain is concerned.

The user gets a feel to browse through so many articles and literature that helps one t increase their knowledge and skill.

Here is the link,

https://seir.sei.cmu.edu/seir/

SEIR is owned and moderated by SEI (Carnegie Mellon), Pittsburgh, USA.

Its a must have login for every quality individual or one who wants to be in this field.

The Five Essentials For Software Testing

1. A test strategy that tells you what types of testing and the amount of testing you think will work best at finding the defects that are lurking in the software

2. A testing plan of the actual testing tasks you will need to execute to carry out that strategy

3. Test cases that have been prepared in advance in the form of detailed examples you will use to check that the software will actually meet its requirements

4. Test data consisting of both input test data and database test data to use while you are executing your test cases, and

5. A test environment which you will use to carry out your testing.