Monday, August 18, 2008

Quality Management Principles

Eight Principles are used by Senior Management as a framework to guide their organization towards improved performance.

The ISO model is based on these principles:

  • Customer Focus
  • Leadership
  • Involvement of People
  • The Process Approach
  • A System approach to Management
  • Continual Improvement
  • Factual approach to decision making
  • Mutually beneficial Supplier Relationship

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