The Juran Trilogy, published in 1986, identified and was accepted worldwide as the basis for quality management. After almost 50 years of research, his trilogy defined three management processes required by all organizations to improve. Quality control, quality improvement and quality planning have become synonymous with Juran and Juran Institute, Inc. Juran describes quality from the customer perspective as having two aspects: higher quality means a greater number of features that meet customers' needs. The second aspect relates to "freedom from trouble": higher quality consists of fewer defects.
As a result of the power and clarity of Joseph Juran's thinking and the scope of his influence, business leaders, legions of managers and his fellow theorists worldwide recognize Dr. Juran as one of "the vital few" —a seminal figure in the development of management theory. Juran has contributed more to the field and over a longer period of time than any other person, and yet, feels he has barely scratched the surface of his subject. "My job of contributing to the welfare of my fellow man," writes Juran, "is the great unfinished business.
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