Friday, July 4, 2008

Lets understand Quality

Quality in everyday life and business, engineering and manufacturing has a non-inferiority, superiority or usefulness of something. This is the most common interpretation of the term.

A subjective term for which each person or sector has its own definition.

In technical usage, quality can have two meanings:
1. the characteristics of a product or service that bear on its ability to satisfy stated or implied needs;
2. a product or service free of deficiencies.

According to Joseph Juran, quality means “fitness for use;” according to Philip Crosby, it means “conformance to requirements.”

Reference: Wiki, ASQ

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