Quality in everyday life and business, engineering and manufacturing has a non-inferiority, superiority or usefulness of something. This is the most common interpretation of the term.
A subjective term for which each person or sector has its own definition.
In technical usage, quality can have two meanings:
1. the characteristics of a product or service that bear on its ability to satisfy stated or implied needs;
2. a product or service free of deficiencies.
According to Joseph Juran, quality means “fitness for use;” according to Philip Crosby, it means “conformance to requirements.”
Reference: Wiki, ASQ
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